It can be helpful to stop false information accidently being told by a call handler or to actually help the call handler with a difficult customer.īroadWorks Anywhere is a BroadWorks feature that allows you to extend your desktop phone features to another fixed device or mobile device meaning you can work seamlessly on the go and still have all of your calls tracked through the reporting software.ĥ) BroadWorks Assistant – Enterprise ToolbarīroadWorks Assistant is a toolbar that plugs into Microsoft Outlook, Internet Explorer or Mozilla Firefox. You may be thinking that this sounds like an intrusive and potentially bad idea but it is aimed at businesses where a supervisor or manager may need to intervene on a call.

Users can save their credentials, making it easier to access the system every time they need to login, but it’s important to make sure no-one else knows your credentials or has access to your system!īarge-in-Exempt is a feature that allows someone to “barge-in” to someone elses conversation. The authentication credentials are composed of a user ID caller and a password. This is a handy tool to stop spam callers and unwanted calls whilst at work.Īuthentication is essential for effective security. Here’s 14 awesome features of Cloud Telephony and what they do:Īs you probably already know, an anonymous call is when someone is trying to call you with an anonymous number With the call rejection side of things, anyone calling from an anonymous number will hear a message saying that the line does not accept calls from callers who block their numbers. You may already know some of the basic features of Cloud Telephony but how much do you know about the wider range of features?

Cloud Telephony has a lot of different features, from reporting and statistics of everything about a call to working remotely with full telephony functionality.

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